Contact information

Ask us before you order. We'd much rather answer a question than process a return — and a wardrobe that has to go back down three flights of stairs is nobody's good day.

How to reach us

Email · support@homartuk.com
The best route for anything with a measurement in it. Most emails answered within one working day.

Telephone · 07868 375682
Monday to Friday, 9am–5.30pm. Closed weekends and English bank holidays.

Post
HOMART LIMITED
30 Uphall Road
Ilford, England, IG1 2JF
United Kingdom

This is our registered office and correspondence address. It is not a showroom and not a returns address — email first so we can give you a returns reference.

What to send us, so we can answer first time

"Will this fit?"

The most common question, and the easiest for us to answer properly. Send:

  • The clear opening of the tightest door on the route, measured with the door open
  • Both corridor widths at the tightest turn
  • The wall length you're filling, measured at the top, middle and bottom
  • Whether there are stairs, and whether there's a lift

Will It Fit? explains how to take each of those. There's no charge and you're not obliged to buy anything.

"What would you put in this room?"

Send a photo and the room's dimensions, say who lives there and what has to be stored, and tell us whether you can fix to the wall. We'll come back with a list — including when the answer is "nothing we sell, try a different shape".

A made-to-measure quote

The list is on Made to Measure. Short version: the opening measured in three places, what's in the way, what it has to hold, the finish, and your date. A phone photo of a biro sketch is genuinely useful.

About an existing order

  • Your order number — it begins with a # and is in your confirmation email
  • For a missing fitting: the part letter from the instruction sheet. We post replacements free, usually same day.
  • For damage: photographs of the item and the outer packaging. That usually settles it the same day.

Trade, landlords and lettings

Tell us how many properties and what you're furnishing. Rental-ready packages are usually the answer, and we'll price them properly.

Questions we can probably answer without you emailing

Complaints

Email support@homartuk.com and say it's a complaint so it's routed properly. We acknowledge within one working day and aim to resolve within five. Your legal rights are set out on Returns & Refunds.

Company details

Nook & Nest is a trading name of HOMART LIMITED
Registered in England and Wales, company number 15257354
Registered office: 30 Uphall Road, Ilford, England, IG1 2JF