Shipping policy
Rates
| Service | Cost | Timing |
|---|---|---|
| Standard UK delivery, orders under £300 | £5.95 | 3–5 working days |
| Standard UK delivery, orders £300 and over | Free | 3–5 working days |
| Large items — two-person delivery | £49 | 7–14 working days, booked with you |
We ship to mainland UK only. Not the Channel Islands, the Isle of Man, or outside the United Kingdom. If you need something sent further, email us before ordering and we'll tell you honestly whether we can help.
Which items are two-person?
Anything one person shouldn't carry up a stairwell: wardrobes, fold-down bed cabinets, modular storage walls, compact living systems, room packages, chests of six drawers, and the larger dining sets. The product page says so, and the charge appears at checkout — you won't be surprised by it afterwards.
Two-person delivery is booked with you by telephone in a time window, and includes carrying the item into the room of your choice on the ground floor, or up to two floors where the stairs allow. It does not include assembly, unpacking to a finished state, or taking away an old piece unless that was agreed in writing.
Shopify charges one rate per shipping profile, so an order with a wardrobe and a set of felt pads is charged both the standard rate and the two-person rate — or, over £300, the two-person rate alone.
Before your delivery: measure the route
This is the single most common cause of a failed delivery and it is entirely preventable. Our Will It Fit? guide walks through it properly, but the short version:
- Measure the clear opening of every door on the route, with the door standing open. It's usually 20–40mm narrower than the door itself.
- Measure the tightest turn — both corridor widths, added together, minus 100mm.
- Measure the half-landing diagonally and the headroom at the turn.
- Check the lift door height, not just the car.
- Tell us at the point of ordering about a controlled parking zone, a gated entrance, a loading restriction, or no lift above the second floor.
If a delivery fails because the item could not be got into the building, we'll do what we can to help, but a redelivery is chargeable. If you're unsure, send us the tightest measurement before you order and we'll tell you.
Flat-pack, assembled, and what arrives in how many boxes
Small items — bedside tables, nests of tables, stools, plant stands — arrive assembled or need only legs fitting. Larger storage arrives flat, because a 2,000mm bookcase assembled in a factory does not go round a first-floor landing.
Packages and modular systems arrive in several boxes and may not all arrive on the same day. That is normal. The despatch email lists how many parcels to expect; if a box is still missing 48 hours after the rest, tell us and we'll chase it.
Damage and missing parts
- Check the outer packaging before you sign. If it's damaged, sign for it as damaged — that one word protects you.
- Report transit damage within 7 days, with photographs of the damage and the packaging. That usually settles it the same day.
- Missing fittings — email us the part letter from the instruction sheet and we'll post a replacement free. You don't need to send anything back and you don't need to wait for a courier.
- Keep the packaging until you've assembled it and you're happy. If something has to go back, it needs to go back in the box it arrived in.
Made-to-measure orders
Lead times for made-to-order work are on the Made to Measure page and run from 3 to 8 weeks. Delivery is arranged with you once the piece is finished, not at the point of ordering.
Tracking and problems
You'll get a despatch email with tracking where the carrier provides it, and a phone call for two-person deliveries. If a parcel hasn't arrived within 7 working days of despatch, email support@homartuk.com with your order number and we'll chase it. Under the Consumer Contracts Regulations 2013 the goods are our responsibility until they reach you — a lost parcel is our problem to solve, not yours.
Contact
HOMART LIMITED
30 Uphall Road, Ilford, England, IG1 2JF
Company number 15257354
support@homartuk.com · 07868 375682
Monday to Friday, 9am–5.30pm